Request: Error trapping

[johnny121]

First, I want to say- I love your program. I've been a registered user for several months. But I WOULD like to ask for better error trapping. The program frequently crashes while processing videos- forcing me to..... restart the program.... reload the folder(s).... and begin again. Is there NO way to trap these errors and SKIP the offending files, rather than always just crashing???

[admin]

Could you please provide more detials?
What engine do you use?
If embedded - I would like to have an example of video file that cause VTM to crash (please no adult content in public).
If external - the reason can be in your external codecs, so you can try to change them to avoid crashes.

Also please provide a screenshot and details of that crash.
There can be useful info in that description.

Thank you.

[johnny121]

I don't understand your question re: what engine do I use.

Below are all the details the crash notification gives me:

Problem signature:
Problem Event Name: APPCRASH
Application Name: VideoThumbnailsMaker.exe
Application Version: 9.1.0.0
Application Timestamp: 5749a12b
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 051bb5ed
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

[admin]

I mean Ultimate, Crystal, Engine 1 or 2 in Environment window.

Fault Module Name: StackHash_2264

What is your Operation system?
It looks like the problem lies outside of VTM scope.
I will provide more info on that problem soon.


Here is a Windows 7 and Vista StackHash and Appcrash Fix:

1. Click on the Start menu and then go to the Control Panel
2. Click on System Maintenance and then System
3. Choose Advanced System Settings.
4. Under System Properties, select Settings from the Performance section at the top.
5. Click on the Data Execution Prevention tab.
6. Select “Turn on DEP for all programs and services except those I select”.
7. Find the executable file for the application that triggered the error. In Windows 7 and Vista, you can locate your VTM executable files (i.e. VideoThumbnailsMaker.exe, PicturesThumbnailsViewer.exe and ffmpeg.exe) in VTM folder.
8. Select the application causing the error and click Open to add it to your DEP Exceptions list.
9. Click OK to save your new settings.

[johnny121]

I'm using the Ultimate Engine using embedded CODECs as my primary, with engine 2 using my system's CODECs as my secondary. My OS is Windows 7 Pro 64 bit.

I'm about to go to work, but I'll give your suggestion a try this evening when I get home. Thanks!