Page 1 of 1
Potential defect?=PC keeps asking for password on existing DB
Posted: 11 Jun 2023, 21:28
by dlight69
I have licenses for 3 PCs but when I try to open an existing DB on one particular PC it keeps asking for a password even though I have not created a password for this database. The DB opens fine on the other 2 PCs without a password.
Re: Potential defect?=PC keeps asking for password on existing DB
Posted: 13 Jun 2023, 11:20
by admin
Not sure why.
Maybe the corrupted file due to power outage? A bad sector?
Could you please check the disk?
Re: Potential defect?=PC keeps asking for password on existing DB
Posted: 15 Jun 2023, 11:26
by dlight69
Thanks for your response. It only happens when the database is being opened from a NAS, although the PC can access the NAS normally for all other applications (e.g. I can see the Videonizer database in MS explorer or One-commander). Seems to be a problem with access permissions from this laptop to the NAS which is being reported by the videonizer app as a password issue?
Re: Potential defect?=PC keeps asking for password on existing DB
Posted: 28 Jan 2024, 01:20
by admin
Are you using 32 or 64-bit version of Videonizer?
Re: Potential defect?=PC keeps asking for password on existing DB
Posted: 23 Apr 2024, 16:39
by dlight69
64 bit on both PCs
Re: Potential defect?=PC keeps asking for password on existing DB
Posted: 28 Jul 2024, 14:29
by dlight69
Any update please? This problem means I can only open the videonizer DB from the PC on which it was created (running win11if that's relevant- all other PCs run Win10) All my other PCs demand a password (which has never been set). Thanks
Re: Potential defect?=PC keeps asking for password on existing DB
Posted: 28 Jul 2024, 16:10
by admin
It should work.
1) Please check the Windows Security Properties for your DB file on other PCs. Maybe you need to adjust permissions there. Maybe your Windows user for Videonizer has not enough privileges to access the file.
2) Have you tried to put the DB file to different disks/locations on other PCs?
Re: Potential defect?=PC keeps asking for password on existing DB
Posted: 04 Aug 2024, 14:32
by dlight69
Hi, Thanks for your reply. Yes, the issue is about permissions. I use a NAS drive for my videonizer DBs . NAS drives are typically formatted EXT4, not NTFS, so windows properties does not show the security tab by default (same is true for FAT, in case any other users have a similar issue). So I'm experimenting with different user permissions on the NAS, but in the short term I resolved the issue by moving the videonizer DBs (not the underlying movies which are huge) to OneDrive, and the problem went away.
One suggestion is for your code to differentiate between failure to open the DB due to file permssions as opposed to the db having a password set, which is misleading - is this possible?