Issue with Choose Shots Manually and mp4 files
Posted: 20 Sep 2015, 06:18
Hi,
I am having issues with the "choose shots manually" function with mp4 files. When selecting either option 1 or 2, I get a brief (less than 1 second) pop-up window, which I assume is the preview window, which then disappears. Have tried with both custom and simple (4x4) presets, but no help either way.
Note: the automatic modes work fine -- no issues.
I have a "Gold" activated version, and am running Windows 10.
I've tried re-running the program is compatibility modes for Win 7, 8, and XP, but get the same behavior. I've also tried various combinations of the video rendering engines (ultimate, crystal, system) but no help.
This function works fine with .wmv or .avi files using the ultimate and crystal rendering engines -- just not .mp4. Unfortunately, the vast majority of my video collection is in mp4 files.
Thanks in advance for any help or ideas!
- Bill H
I am having issues with the "choose shots manually" function with mp4 files. When selecting either option 1 or 2, I get a brief (less than 1 second) pop-up window, which I assume is the preview window, which then disappears. Have tried with both custom and simple (4x4) presets, but no help either way.
Note: the automatic modes work fine -- no issues.
I have a "Gold" activated version, and am running Windows 10.
I've tried re-running the program is compatibility modes for Win 7, 8, and XP, but get the same behavior. I've also tried various combinations of the video rendering engines (ultimate, crystal, system) but no help.
This function works fine with .wmv or .avi files using the ultimate and crystal rendering engines -- just not .mp4. Unfortunately, the vast majority of my video collection is in mp4 files.
Thanks in advance for any help or ideas!
- Bill H