New computer and activation key doesn't work anymore

All about the program
Post Reply
CyberDynamite66
Posts: 2
Joined: 22 Feb 2020, 06:18

22 Feb 2020, 06:32

Hello,

It's great that I found this forum because I need help.

I bought a new laptop since my old one crashed after 9 years! But now, when trying to install Video Thumbnails Maker and update it to the latest version, it says that my status is Platinum but it doesn't shows as I'm registered! Also, I can't use the Ultimate Engine. My paid activation key is in the Program folder, but activation is not working.

I read the FAQ and it says that I need to send my new serial in order to get a new activationKey.vkf file but since I'm new here, I can't send any PM yet. I guess after this first post I will be able to. So, I'll come back to see if I can send PM.

Thanks.
User avatar
admin
Site Admin
Posts: 757
Joined: 03 Jun 2014, 19:14

22 Feb 2020, 12:18

Hello,

You do not need forum, please use email.
CyberDynamite66
Posts: 2
Joined: 22 Feb 2020, 06:18

22 Feb 2020, 18:00

OK, I sent it to email.

I hope it's the right email because I didn't find it in the FAQ but on the regular site.

Thanks for the quick answer.
Post Reply