PTM FAQ

All about the program

PTM FAQ

Postby admin » 05 Jun 2014, 14:39

Please make sure you are using the latest version of the program!

Q. What software is required to run Pictures Thumbnails Maker?
A. Pictures Thumbnails Maker requires Microsoft Windows and Microsoft .NET Framework 4.0+ to be installed.

Q. I am Silver/Gold/Platinum user but still getting splash screen thumbs in a random position in my generated pictures. Command line interface is not available also. The program says registered.
A. Your Serial has been changed. Please send your registration details as well as your new Serial to my email. You will be answered with your new Activation Key ASAP.

Q. My anti-virus software blocked/removed/reported about trojan in PicturesThumbnailsMaker.exe (or any other of your executables). Is it false positive?
A. All binaries downloaded from my site are 100% clean. Please make sure you are using the latest versions of my soft.
You can upload executables to https://www.virustotal.com/ to check them online by all popular anti-virus programs.

For instance, here is clean report for PTM version 2.8.0.0
https://www.virustotal.com/ru/file/d0e1 ... 442096810/

The reason of that false positive reports could be in the fact I have obfuscated the code of the program and have protected it from attacks and reverse engineering.
As far as I understand, many of existent malwares could use similar approaches to hide its dangerous functions from anti-virus software.
In my case I just want to protect the code of my program.

Q. Where can i find more detailed log ?
A. You can find Diag.log file in the program's folder.

Q. Serial number is absent in activation window. How can I fix it?
A. Please make sure Windows WMI service (Winmgmt) is running. You can easily check it, following a tutorial article:
How to Start/Stop Windows Management Instrumentation service
or a Youtube video:
How To: Enable the WMI Monitoring Service in Windows
As a last resort, you can try stopping/starting the Winmgmt service, reboot Windows, run the program "As administrator", reinstall .NET Framework, remove any Windows tweaking software.
Please note, some virtual machines can also cause such a problem. Move to a regular PC in such a case.
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